Frequently Asked Questions

CAN MEMBERS OF MY FAMILY OR MY FRIENDS GET INFORMATION OF MY LOAN?

No, we do not provide any loan related information to anyone other than the applicant or to regulators.

WHY DO YOU ASK FOR A REFERENCE AND CONTACT NUMBER?

We understand that at times we may not be able to reach you and it may have an adverse impact on your loan terms. To prevent any such situation, we seek a reference who you trust to share important information about your loan contract.

HOW CAN I CONTACT YOU?

You can contact us by email to: care@moneymate.in

HOW FAST CAN I GET MY LOAN?

We feel that if you have your PAN, and ready, you can finish the application submission process within 5 minutes! If your loan request is approved, you can receive the approved amount instantly after executing loan agreement digitally.

CAN I GET MY LOAN ON HOLIDAYS?

Yes, MoneyMate is available 24/7

HOW DO I KNOW THE STATUS OF MY APPLICATION?

Once processing of your application is finished, you will receive a notification on your mobile. You will also be able to check the status of your application in our mobile app by refreshing it.

WHAT CAN I DO WITH THIS LOAN?

You can use the sanctioned amount for any purpose you want. Just to list down a few, you can use it for and many more:

CAN I REPAY MY LOAN AMOUNT BEFORE THE DUE DATE?

We strongly encourage repayment of loan before the due date. It prevent one becoming delinquent and provides possibility to apply for the next bigger loan with us.

HOW CAN I REPAY MY LOAN, IS CASH ACCEPTED?

You should use our default repayment option provided in our MoneyMate mobile application.

WHAT ARE THE WORKING HOURS FOR INSTANT LOAN PROCESSING?

MoneyMate as a provider works 24/7 , hence we allow customers to apply for loan with no limitation’s.

DO I NEED A GUARANTOR, TO APPLY FOR A LOAN?

No, you do not need a guarantor to Apply for a loan with MoneyMate. We only take your individual information into consideration.

DO I NEED TO GIVE ANY COLLATERAL OR SECURITY TO AVAIL LOAN?

We promise to keep it simple, just complete the application formalities and submit the required documents and your loan will be ready.

CAN I HAVE MORE THAN ONE LOAN AT A TIME?

No, an individual can take only one loan at a time. You can avail another loan once you have repaid the ongoing loan. There is no cap on the number of loans you can apply for through a period of time.

DO I HAVE TO BE EMPLOYED TO TAKE A LOAN?

To be eligible to get a loan from MoneyMate, one should have a regular source of income which should reflect in the documents submitted by you.

I AM UNABLE TO UPLOAD MY DOCUMENTS. CAN IT BE PICKED BY SOMEONE FROM MONEYMATE?

We are committed to simplifying the process to avail instant loans. We are only using the electronic medium for collection of documents to ensure fastest turn-around time. Therefore, we request you to follow the online process only.

DOES MONEYMATE CARRY OUT CREDIT SCORE CHECKS?

Yes, we do check your credit history if available. But, having a low credit score/ absence of previous credit history doesn’t necessarily prevent you from getting a loan through MoneyMate.

ARE THERE ANY OTHER CHARGES OTHER THAN INTEREST?

Yes, We invite you to check the current charges in the mobile application.

WHAT IS THE RATE OF INTEREST?

We invite you to check the current level of interest in the mobile application.

IS THE PROCESSING FEE CHARGED ONLY ONCE OR DO I HAVE TO PAY IT EVERY TIME I TAKE A LOAN FROM MONEYMATE?

Processing fees is charged every time you take a loan from MoneyMate.

CAN I RE-APPLY?

Yes, you can re-apply, even if your loan has been rejected once.

WHY WAS MY LOAN APPLICATION REJECTED?

Our loan assessment process is a function of multiple factors and in line with policies of our partners, should you be rejected, you may re-apply later to review your status.

WHY DO YOU NEED MY KYC / BANKING DOCUMENTS?

The documents are required for compliance with the Know Your Customer (KYC) regulations as per RBI guidelines. Further, we have a proprietary system to ascertain best possible personal loans based on your current financial status and risk profile. We assure you to keep the assessment to bare minimum in terms of time.

WHAT DOCUMENTS ARE REQUIRED FOR APPLYING FOR A LOAN FROM MONEYMATE?

We have made it very simple for you, just keep the following ready:Aadhar card/Pan card

WHO CAN APPLY FOR A LOAN WITH MONEYMATE? WHAT IS THE ELIGIBILITY CRITERIA?

Any individual aged between 22 – 59 years having a monthly income of minimum Rs. 10,000 through any authentic source, can apply for a loan with MoneyMate. We don’t discriminate between salaried or self-employed applicants, all are welcome as long as minimum income criteria along with other conditions is met.

I DON’T OWN A SMARTPHONE, CAN I APPLY?

Yes, one can apply through our website www.moneymate.in

I HAVE NEVER TAKEN A LOAN BEFORE; CAN I APPLY FOR A LOAN WITH YOU?

Yes, at MoneyMate, we welcome first time borrowers.

ARE YOU A BANK OR AN NBFC

We are a new age fintech company facilitating instant online loans. We work with NBFC at the backend to bring to you the best in personal finance. Your loan agreement will indicate the NBFC name and other details/ terms of agreement.

WHEN CAN I RE-APPLY AGAIN AFTER MY APPLICATION DECLINED?

We will notify you via sms, when possibility to apply for you will be available.

HOW TO CANCEL MY LOAN APPLICATION?

Your loan application will be cancelled automatically if you do not sign the digitally the contract in our mobile application.

HOW DO I GET MY NEXT LOAN?

After repayment of your current MoneyMate loan you can apply for the next loan through the application.